Emotional Intelligence

When we think of the traits that make someone successful, we commonly refer to attributes like analytical skills, logic, or technical expertise. However, there's another type of intelligence that plays an equally vital role in determining your success — Emotional Intelligence (EI).

Humans are distinctly emotional beings. Emotions lie at the heart of the human experience. Having the intelligence to understand them can elevate your communication and actions.

In this article, we'll explore what Emotional Intelligence is, why it's essential, and how it can dramatically enhance your capabilities at work and as a leader.

What is Emotional Intelligence?

Emotional Intelligence, sometimes called EQ (Emotional Quotient), is the ability to identify, understand, manage, and use emotions in a productive manner.

The term "emotional intelligence" was formally introduced in a 1990 paper by two American psychologists, Peter Salovey and John Mayer. They defined EI as the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.

However, the concept truly gained mainstream recognition with the 1995 publication of Daniel Goleman's book, Emotional Intelligence: Why It Can Matter More Than IQ. Goleman expanded the framework laid out by Salovey and Mayer and argued that EI was not only an essential factor in personal success but also a critical skill that could influence one's professional trajectory.

The Five Components Model of Emotional Intelligence

Goleman's model of emotional intelligence involves five components:

• Self-Awareness: The capacity to recognize your feelings as they happen.
• Self-Management: The ability to control your emotions and reactions.
• Social Awareness: Understanding and attuning to other people's moods and feelings.
• Relationship Management: The knack for developing and maintaining good relationships, resolving conflicts, and working well in a team.

Emotional Hijacking

One of the key concepts introduced is that of emotional hijacking, where intense emotions override the rational mind, leading to impulsive actions.

Emotional intelligence, according to Goleman, can help individuals recognize and control emotional hijacking incidents by enabling better self-regulation.

Emotional Intelligence and Career Advancement:

Emotional intelligence is critical for your career advancement.

While technical skills and qualifications get your foot in the door, emotional intelligence is what propels you up the ladder. Ultimately, you're dealing with humans at work, and humans have emotions. Things like leaving a job, applying for a company, stakeholder management and teamwork all have a major impact on your career and more often than not, there is a heavy emotional component to all decisions you make in these.

Here are some broad ways in which better emotional management can help you:

• Leadership Excellence: Effective leadership hinges on the ability to inspire and influence others. Leaders with high emotional intelligence can connect with their team members on a personal level, leading to higher engagement, productivity, and job satisfaction.
• Conflict Resolution: Workplace conflicts are inevitable, but professionals with strong emotional intelligence can defuse tense situations and find common ground. They approach conflicts with empathy, seeking mutually beneficial solutions.
• Effective Communication: Clear communication is a cornerstone of professional success. Those with emotional intelligence can convey their thoughts and ideas with empathy, ensuring that their messages resonate with their audience.
• Adaptability: The business landscape is constantly evolving. Professionals who can adapt to change with grace and resilience are better positioned to thrive in uncertain environments.
• Networking and Relationship Building: Building a successful career often relies on cultivating meaningful relationships. Emotional intelligence enables professionals to form authentic connections, creating a network of supporters, mentors, and collaborators.

Real-World Use Cases and Scenarios:

To illustrate the practical applications of emotional intelligence in the professional realm, let's explore some real-world use cases:

• Negotiation: Imagine a high-stakes negotiation between two companies. A professional with emotional intelligence would listen actively to the other party's concerns, showing empathy and understanding. This approach can lead to win-win outcomes, fostering long-term partnerships.
• Team Collaboration: In a project team, conflicts can arise due to differing opinions. An emotionally intelligent team leader would create an inclusive environment where team members feel heard and valued. This leads to enhanced creativity and innovation.
• Performance Reviews: Providing constructive feedback requires tact and sensitivity. Managers with emotional intelligence can deliver feedback in a way that motivates employees to improve without causing resentment.
• Crisis Management: During a crisis, emotions can run high. An emotionally intelligent leader remains composed, reassuring their team and guiding them through the challenges. This fosters trust and loyalty among team members.
• Job Interviews: Candidates with high emotional intelligence make a lasting impression during job interviews. They connect with interviewers on a personal level, showcasing their interpersonal skills and potential for positive contributions to the company culture.

Use Voohy for Improving Emotional Intelligence

Voohy is designed to make people operate better at work. Inspired by research, Voohy provides a way to develop better self awareness. Use Reflections to log down what's top of mind, and equally importantly, label your feelings.

Based on the AERIS Model, Stakeholder Notebooks in Voohy allow you to reflect holistically on your colleagues and allow you to better empathize with them.

On top of that, look at the cutting edge peer reviewed academic research on emotional intelligence, and read our recommendations on how to apply it immediately in your work as a leader.